Toyota Prius: What to do if...

Following these troubleshooting steps can help resolve common issues with your 2024 Toyota Prius efficiently. If problems persist, consulting your vehicle's owner's manual or seeking professional assistance is recommended for thorough diagnosis and repair.

If you have a problem, check the following before contacting your Toyota dealer.

The doors cannot be locked, unlocked, opened or closed

You lose your keys

• If you lose your keys or mechanical keys, new genuine keys or mechanical keys can be made by your Toyota dealer.
• If you lose your electronic keys, the risk of vehicle theft increases significantly. Contact your Toyota dealer immediately

 The doors cannot be locked or unlocked

• Is the key battery weak or depleted?
• Is the power switch in ON? When locking the doors, turn the power switch off.
• Is the electronic key left inside the vehicle? When locking the doors, make sure that you have the electronic key on your person.
• The function may not operate properly due to the condition of the radio wave

 The rear door cannot be opened

• Is the child-protector lock set? The rear door cannot be opened from inside the vehicle when the lock is set. Open the rear door from outside and then unlock the child-protector lock

If you think something is wrong

 The hybrid system does not start

• Did you press the power switch while firmly depressing the brake pedal?
• Is the shift position in P?
• Is the electronic key anywhere detectable inside the vehicle?
• Is the electronic key battery weak or depleted? In this case, the hybrid system can be started in a temporary way.
• Is the 12-volt battery discharged?

The windows do not open or close by operating the power window switches

• Is the window lock switch pressed? The power window except for the one at the driver's seat cannot be operated if the window lock switch is pressed.

 The power switch is turned off automatically

• The auto power off function will be operated if the vehicle is left in ACC or ON (the hybrid system is not operating) for a period of time.

 A warning buzzer sounds during driving

• The seat belt reminder light is flashing

Are the driver and the passengers wearing the seat belts?

• The parking brake indicator is on

Is the parking brake released?

Depending on the situation, other types of warning buzzer may also sound.

 A warning buzzer sounds when leaving the vehicle

Is the message displayed on the multi-information display? Check the message on the multi-information display.

A warning light turns on or a warning message is displayed

• When a warning light turns on or a warning message is displayed

When a problem has occurred

 If you have a flat tire

• Stop the vehicle in a safe place and replace the flat tire with the spare tire.

The vehicle becomes stuck

• Try the procedure for when the vehicle becomes stuck in mud, dirt, or snow.